.Are you a dynamic and experienced leader with a passion for delivering exceptional service in the realm of Information Technology? If so, we have an exciting opportunity for you as a Service Delivery Manager at EPAM!.We are at the forefront of technological innovation, providing cutting-edge IT solutions to a diverse range of clients. As a Service Delivery Manager, you will play a pivotal role in ensuring the seamless delivery of our services, fostering strong relationships with clients, and spearheading the continuous improvement of our service delivery processes.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.RESPONSIBILITIES- Have a clear and deep understanding of the concept of Service and specific types of Services (Managed Service, Shared Service, etc.)- Manage KPIs and SLAs-driven types of engagements- Lead development processes in conformity with EngX, steer architecture and technology solutions- Handle request-driven work that requires constant prioritization and supervision- Ensure quality control through SLAs; failure to meet SLAs may lead to penalties- Utilize ITIL, often in combination with Agile- Possess good knowledge of IT Service Management principles and best practices. Able to transition the service, set up KPIs and SLAs- Understand how to build and run 24x7 setups, including related legislation- Strong negotiation and change management skills are critical to effectively communicate cost changes due to constant demand fluctuations**REQUIREMENTS**:- Service- Possess a clear and deep understanding of the concept of Service and specific types of Services (Managed Service, Shared Service, etc