Service Delivery Manager

Hemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers.
- Mexico - Querétaro
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Extensive paid training- Flat hierarchies- Internal career development- International environment- Modern and centrally located office- Onboarding program**Your skills**:

- Experience managing a field engineering team on a nationwide level
- Management of teams of Technicians, Team Leaders, and Service Desk Agents (remotely)
- Strong technical skills in IT infrastructure and network systems
- Fluent in English

**Your Tasks**:
Hemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. As a Service Delivery Manager, you will manage our team of Field Engineers and ensure the successful delivery of services to our clients.
- Initiation, conception, and follow-up of national and international IT projects for our renowned clients.
- Management of teams of Technicians, Team Leaders, and Service Desk Agents (remotely)
- Supervision and control of the processes and the level of service contractually appointed to the project (SLA, KPIs, etc.)
- Commercial and technical collaboration in a project team.
- Recognizing and implementing potential optimization.
- Support during the implementation of the project.
- Monitoring resources and costs.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.