Service Delivery Manager

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfullyServe as operational customer contact and focal point for all operational issues relevant to each projectMonitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effectiveRecognize and optimize processes/services and initiate the necessary stepsManage customer expectationsMentor and train onsite/dispatch support teamsLead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets#J-18808-Ljbffr