Service Delivery Manager

Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully Serve as operational customer contact and focal point for all operational issues relevant to each project Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective Recognize and optimize processes/services and initiate the necessary steps Manage customer expectations Mentor and train onsite/dispatch support teams Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets
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