.By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionJoin our team and make an impact on patients' livesWe strive to create an exceptional people experience for patients, communities, partners and employees. As a patient-focused, values-based, R&D-driven global biopharmaceutical company, we know our decisions and actions affect people's lives. We look to our values of Takeda-ism, which incorporates Integrity, Fairness, Honesty and Perseverance, and Patient-Trust-Reputation-Business as a guide in our decision-making process to ensure we do what's right – for our patients, our people and society.We have a team of globally diverse colleagues who are committed to bringing Better Health to people and a Brighter Future to the world. Our success depends on fostering an inclusive environment where all employees are welcomed, empowered and inspired to use their unique voices and talents.Working here, you will make a positive impact on people's lives every day — including your own.THE OPPORTUNITY:Provide specialized expertise in service delivery activities related to Infrastructure, Development and engineering platform family (AIDE).Understand enterprise DD&T strategy, the available GDD&T platforms and services, and the roadmaps for these platforms and services.Define service vision and strategy that reflects customer and business needs, balancing long-term, overall solution direction, and short-term service availability and capability.Manage service SLAs, KPIs and OKRs and remain accountable to guide regional service owners through analysis and prioritization to ensure customer needs are met and customers are satisfied with services.Interlock with other Takeda teams to deliver consumer-obsessed service.Provide service insights to customers.RESPONSIBILITIES:Supervise scoping, planning, and management of service delivery to customers; flex and manage capacity across delivery teams successfully scaling to meet customer demand.Use new techniques, delivery experience and business experience to drive the enforce existing SOPs and develop new, efficient delivery processes.Influence the existing complex landscape by innovating, redefining and simplifying process and technology designs, propose and execute solutions to identified highly complex IT problems or process driven agile approaches.Develop services workflows and track operational metrics.Build and accelerate new capabilities delivering business outcomes in terms of speed to value as well as client satisfaction.Ensure new platform capabilities are properly introduced into steady operation