.Description & RequirementsAbout Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.Xerox.Com and explore our commitment to diversity and inclusion.Purpose:
- Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
- The purpose will vary according to the type of role:
- SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.E. service delivery, sales, operations, IT, HR, facilities).
- Operations - Plans, manages, and controls the day-to-day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.
- Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop new business.Scope:General:
- Adapts departmental plans and priorities to address resource and operational challenges.
- Requires in-depth knowledge and experience.
- Decisions are guided by policies, procedures and business plan; receives guidance from manager.
- Generally domestic accountability.Primary Responsibilities:The main responsibilities will vary according to the type of role:
- SBU:
- Acts as the principal client contact, managing the relationship to ensure customer satisfaction.
- Directs and manages the daily operations of one or more SBU's.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Develops budget estimates and manages project/contract to meet revenue and cost projections.
- Determines resource allocation levels to meet project/contract commitments.
- Reviews and resolves issues affecting Company compliance, legal requirements and client objectives.
- Operations:
- Establishes operational objectives and work plans, and delegates assignments to subordinate managers
