HEINEKEN MÉXICO represents the brewing group with the longest tradition in Mexico since its founding in 1890, with a team in Mexico of more than 18,000 employees.
Our company values include bringing fun to the lives of our consumers and collaborators by promoting our products responsibly and fostering an environment where people can fully unlock their full potential and enjoy their work.
We have a passion for quality in everything we do, we invest in our people, new technologies and continuous improvement processes in our organization.
Furthermore, we respect the individual, society and the environment, committing ourselves to the communities where we operate, respecting the Universal Declaration of Human Rights, and following the laws of the countries in which we operate.At HEINEKEN, we brew great beers and we build great brands.
We are committed to surprising and exciting our consumers and employees everywhere.
We have a proud history and heritage in brewing and in our communities.
With operations in over 70 markets globally, we are the world's most international brewer.We Go Places!
How about you?Location: MonterreyFunction: Digital & TechnologySub Function: Digital & Technology - Other SupportType of Contract: PermanentPurpose:The Service Operational Specialist ensures the smooth and effective handover to support strategy for current and future services.
This role involves planning, coordination and communication to ensure smooth end-to-end transitions with minimal disruption to operations.Requirements:Bachelor's degree in a technology-related subject and/or equivalent recognized work experience5+ years working with established IT Service Management practices in a corporate environmentExperience facilitating requests and tasks across technical teams, third-party vendors, and internal customersPractical knowledge of ITIL processes; certification of ITIL V3 or V4 at least at Intermediate Level is a plusAt HEINEKEN México, our commitment is to respect people, society, and the environment.
We are against any discriminatory practice based on religion, sex, political tendency, socioeconomic level, or ethnic origin.#J-18808-Ljbffr