.Why GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.About the roleThe Service Design Senior Specialist (Service Designer) is responsible for the development and implementation of human-centered service experiences. This role integrates Design Thinking principles to solve customer problems, enhance experiences, and design new, customer-centered products and services. The Service Designer adeptly analyzes and synthesizes data from various sources, generating key insights and delivering impactful results, all while adhering to our assets governance.The candidate excels in the implementation of customer research and design methodologies, working alongside cross-functional teams, interacts with different stakeholders in a project setting and leads the holistic connection of all components defining the experience ecosystem. The Service Designer generates service solutions based on customer co-creation and insights, and utilize assets like Customer Journeys, Customer Personas, and Service Blueprints to create customer-centered solutions.The Service Designer must set high standards of performance, maintain effectiveness during major changes, have ability to prioritize work, establish plans of execution, while setting the tone to incorporate the Design Thinking mindset into the organization. Passion for creating positive impacts for customers is essential.What you needEducational Background: Bachelor's Degree in Business Administration, Marketing, Management Information Systems (MIS), Research Methodology, Industrial Design, etc.Design Thinking: Proven experience in applying design thinking principles to service design projects within a cross-functional team environment.Performance Standards: Demonstrated ability to set and maintain performance standards across service design projects, aligning efforts with organizational goals.Project Management: Strong track record in project management, including developing and executing plans that prioritize tasks for timely project completion.Research: Proficiency in facilitating user empathy-based customer research, service prototyping, and usability testing.Data Utilization: Expertise in interpreting, investigating, and utilizing quantitative and qualitative customer and operational data to drive customer-centered service solutions.Service Design: Proven ability in creating, delivering, and using journey mapping, service blueprinting, persona development, empathy mapping, and identifying customer pain-gain points