Service Desk Agent

Join our SONDA team!

If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally.

We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México.

Activities:

- Provide support and technical assistance to users
- Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients.
- Provide the client with technical assistance by solving their incidents
- Manage all necessary actions to resolve the problems

**Requirements**:

- Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc)
- Experience managing service SLA's
- Inbound call experience.