.LIFE AT BRPAt BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.Distributed throughout more than 100 countries, our product line-up includes Ski-Doo and Lynx snowmobiles, Sea-doo watercraft, side-by-side all-terrain vehicles, Can-Am Spyder roadsters, Evinrude marine propulsion systems, marine propulsion systems and motors for Rotax karts, motorcycles, and small planes, as well as a full line-up of parts, accessories, and clothing.Our 14 500 employees make up a big family of diverse cultures who all share a common value: innovation. Our people are passionate and qualified; by joining BRP, you will evolve at the heart of an experienced team that will welcome you with open arms.-**SECTION I**: GENERAL SUMMARYBRP offers a career opportunity as Service Desk Agent; customer oriented, goodcollaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.**SECTION II**: EXPERIENCE AND EDUCATION- Computer Sciense eduation technical or bachelor degree- 0-1 years of experience configuring, building or troubleshooting computers, printers, scanners- English (Speaking 50%, Writing 70%, Reading 90%)**SECTION III**: KNOWLEDGE, SKILLS AND CERTIFICATIONS- User and a services-oriented (make our culture unique, use our values: Passion, Drive, Ingenuity, Trust)- Good teammate (attend meetings, collaborate, Maintain good relationship with colleagues)- Multi-tasking- Computer troubleshooting- Availability to work on the day shift, evening shift, and night shift- Follow communication protocols to report emergency ticket status- Punctuality**SECTION IV**: MAIN TASKS AND RESPONSIBILITIES- Regular end user support (Professionals)- Adequately solve tickets according to agreed priority and in compliance with SLA- End user equipment support and troubleshooting (DELL (laptop, desktop, workstation), Ricoh (regular printers and MP), etc)- Computer installation and setup (PXE boot)- Microsoft Office Suite- Google Workspace Office Suite- Google Meets hardware support- Wireless connectivity- Mobile devices configuration and support (Samsung & Apple)- Manufacturing Environment (commonly called Shop-Floor)- Zebra printers (preventive and corrective maintenance along with LAN configuration (wireless).- Zebra scanners (preventive maintenance and configuration)- Software configuration (Mobisys)- Basic troubleshooting with infrastructure servers, network, and telecom asset equipment- Shop floor support (Tier 2)- Shop floor equipment installation.- Shop floor apps installation (part of the configuration too).- Tablets installation, configuration and support- Weekly tapes backup and restore (if needed)
