Service Desk Agent

Your skills Experience in technical fieldB2 - C1 in relevant language (English, Spanish and Portuguese)Good knowledge of the ticketing toolOrganizational skills and the ability to set priorities effectivelyPrevious work experience in helpdesk/ service desk environment will be an asset Your Tasks Remotely connect with end-users to provide L1 support via phone or email in a timely mannerAnalyze and troubleshoot basic technical problems and implement correct resolutionsReview customer feedback related to customer entitlement and case management and analyze the relevant statisticsProviding IT support to end users located in various locations globallyAnalysing, troubleshooting and providing fixing solutions for application/OS problemsOpening, closing and monitoring tickets in our ticketing system throughout their lifecycleMonitoring ticket timelines (SLAs)Contact with the end users by phone, email and chat Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.We deliver exclusively for the leading companies in the IT industry.We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.That's why Hemmersbach is The Social Purpose IT Company.