Service Desk Analyst - Dealer Services

***:**We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our external customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.**:***:**JOB FUNCTIONS / RESPONSIBILITIES**:- Provide Tier 1 IT Service Support- Proficiency in using incident management tools and processes- Ability to assess, triage and resolve technical issues- Create support instructions for new projects- Maintain Knowledgebase and other internal processes and procedures- Support deployed system(s)- Perform other duties as assigned- Able to work flexible hours on request**QUALIFICATIONS**:**CANDIDATES MUST HAVE**:- Proven problem solving and troubleshooting skills- Ability to work effectively within a team environment- Knowledge of PC OS systems; hardware and software- Demonstrated analytical skills- Ability to effectively communicate both verbally and in writing- Customer Service oriented- Possess effective listening skills- Proven ability to multi-task and stay organized- Conceptual understanding of LAN/WAN network infrastructure, Mainframe and AS400- Fluent in speaking, writing, and reading in English**EDUCATION/TRAINING REQUIRED**:- Bachelor's Degree in Computer Science, Information Systems or equivalent experience required.- IT Technical Certification (MCP, MCSE or MCSA) desired.**PHYSICAL DEMANDS**:- This position is 100% phone support in an office/desk work setting. Manual dexterity is required.