.Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!Division InformationPACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.Requisition SummaryWe are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our external customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.Job Functions / ResponsibilitiesProvide Tier 1 IT Service SupportProficiency in using incident management tools and processesAbility to assess, triage and resolve technical issuesCreate support instructions for new projectsMaintain Knowledgebase and other internal processes and proceduresSupport deployed system(s)Perform other duties as assignedAble to work flexible hours on requestSupport case and voice management using Service Management and Telephony tools, work after-hours support (on-call), holidays, or overtime as necessary (team rotation)This position is 100% phone support in an office/desk work setting. Manual dexterity is required.QualificationsA minimum of 2 years of experience in an IT Service Desk environment handling, escalating, and resolving IT systems, applications and operational problems is required. Qualified candidates must be flexible and able to work shift 8:00am and 5:00pm (Pacific Time)