Service Desk Analyst

**Service Desk Analyst Responsibilities**:

- Testing and analyzing IT system and software performance.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimize IT performance and to prevent future problems.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.

**Service Desk Analyst Requirements**:

- Associate's or bachelor's degree in computer science, information systems, or similar.
- At least two years' experience in an IT performance analysis and end-user support role.
- In-depth and current knowledge of computer programs and hardware.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $84.60 - $143.83 per hour

Expected hours: 40 per week

Application Question(s):

- What is your hourly rate expectation ?

**Experience**:

- Service Desk Analyst: 1 year (preferred)
- IT support: 1 year (preferred)