Service Desk Analyst

**Who we are?**Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We're a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.**The Role****What I will be doing ?**- Identifies, researches and resolves the most complex technical problems remotely and ensures correct operation of personal computer, if is not possible remote, must forward to Front Office Agent.- Works on tickets and escalates to different support areas, depending on the requirements received.- Documents, tracks, and monitors the problem using applicable systems and tools.- Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.- Performs ongoing activities to maintain and enhance overall system performance.- May perform system setups for new hires.- May train, coach, or assist less experienced team members.- Works independently within established procedures associated with the specific job function.- Remote support (teamviewer)Ticket software such as service now.- Client oriented.- 3+ years' experience in Service / Help desk or related field.- Strong problem solving / troubleshooting skills- Bachelor's in Information Technology or related field preferred.- Solid understanding of IT concepts/practices and comprehensive knowledge of personal computers