**SERVICE DESK ROLE**- Knowledge in Microsoft Outlook, AD, Win server, Windows OS, Networking concepts, PC hardware components and its functionalities. Networking Concepts, Basic Troubleshooting and diagnostics- English communication skills without any MTI (Off-Shore)- A clear understanding of incident management processAbout Job ProfileOpening for: Service Desk Analyst for a Top notch client [Do not reveal the project name].Key accountabilities- Ask targeted questions to quickly understand the root of the problem.- Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with IT Services standards.- Provide level 1 & 2 remote troubleshooting support.- Document all reported incidents - identify trends to assist in future problem resolution- Ensure all issues are properly logged.- Escalate unresolved cases to relevant support team.- Refer to Knowledge base resources to provide accurate solutions- Prioritize and manage several open issues at one time- Follow up with users to ensure successful closure of reported issues- Generate, track, and close trouble tickets- Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.- Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.Experience Required- At least 1-2 years in IT Service Desk/ Tech support / ITES environment desirable or similar profile from an international voice process.Knowledge & Skills- Fluent in English, verbal and Nonverbal (IND)- Verbal and Nonverbal (Austin)- Excellent telephone skills- Customer focused- Ability to multi-task and prioritize workload- Ability to adapt to continuously changing procedures and environment- Team player with strong interpersonal skillsTipo de puesto: Tiempo completoSalario: Hasta $18,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vidaEducación:- Bachillerato terminado (Obligatorio)Experiência:- Call Center: 1 año (Obligatorio)Idioma:- Ingles conversacional (Obligatorio)Lugar de trabajo: In person