Service Desk Analyst- Full Time

NTT DATA Services currently seeks a **Help Desk Analyst - Full Time** - to join our team in **Guadalajara**.Location: Guadalajara, Jalisco. Mexico.**Requirements**:**This position is to work on site at our office in Guadalajara.**:- Availability to work 45 hours per week (rotative schedule each 3-4 months)- Advanced English- Min 6 months experience in Customer Service- Looking to work in IT Environment**Activities**- General Incident Management, access management- General L1 Support- Advanced Tech Support- Document troubleshooting steps and detail descriptions- Answer technical support calls providing and escalating to other support groups- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Job Segment**:Consulting, Technical Support, Help Desk, Information Technology, Technology