Service Desk Engineer

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. Requirements:- Availability to work 45 hours per week- Interest in working on Afternoon/Night shifts- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer Service We Offer:- Competitive salary- Grocery Tickets - 12% of base salary- Restaurant Tickets - 800 pesos per month- 30 days of christmas bonus- 10 days of vacations- 90% Vacation bonus- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the company Activities- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures**Job Segment**:Technical Support, Help Desk, Information Technology, Technology