.**The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.**What you will bring to the team**The service desk manager Leader & Project Manager for the Services Team will plan, schedule, monitor, evaluate and drive call center / service desk project, ensuring they meet established time, SLAs, SLO, Procedures, Cost, Tools of Call & Incident management. The Service Desk & Project Manager develops and manages the project´s change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of results.**Your typical day as a Toshiba Service Desk Manager will involve**:- Leads a delivery team (internal and External) for multiple complex small or medium Service Desk & Call Center projects, or a complex segment of a larger project, requiring a broad scope of domain and discipline knowledge. Develops and manages project plan and resources. Manages task assignments and conducts team meetings. Communicates project status internally and with customer and conducts status meetings. Produces project documentation. Vendors control and negotiation. Monitors and controls project and manage day-to-day activities. Identify issues and tracks to resolution. Manages Change Control. Manages cost/schedule/resource variances.- Frequent Customer Interaction. Interfaces with internal and external teams to ensure alignment of deliverables. Ensures client expectations are met/exceeded.- People management and mentors juniors on domain and project management concepts & helps direct their tasks. Actively contributes to knowledge-sharing sessions.- Builds complex project plans independently or with mínimal guidance from senior project managers.- Interfaces with team leadership and external teams as appropriate to complete tasks**Naturally To be successful in this role, you must have and know of**- Bachelor's degree with 4+ years of related experience, or equivalent combination.- 4+ years of Service Desk & Project Management experience, with 3 years' experience in retail industry, particularly store operations