Service Desk Specialist

Detalles de la oferta

We value individuality and we are highly interested in motivated people with desire to grow as we do not believe in micro-management.We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.Our offices in MX are growing and we are looking for:SERVICE DESK SPECIALISTOPPORTUNITY IN GUADALAJARA, JALISCORESPONSIBILITIES- Incident recording, classification, initial triage- Application Support- Request resolution or escalation to responsible parties- Monitoring the status and progress toward resolution of all open incidents- Keeping affected users informed about progress- Resolution and recovery of incidents not assigned to resolution groups- Resolution confirmation and closure of incidents- Detecting potential trends and liaising with problem management where applicable- Knowledge Base updates as required**REQUIREMENTS**:- Fluent in English (B2/B2+ or C1)- Excellent verbal and written communication skills in languages possessed- Strong problem-solving and research skills- Outstanding client-facing skills- Advanced troubleshooting and multi-tasking skills- Ability to work in team and think as a team- Ability to stay cool-headed in tough situations- Personal skills: motivated, quick learner, organized and responsible- MS Windows suite intermediate or higher knowledge- ITIL Foundation experienceNICE TO HAVE- Networking Basics Knowledge and understanding of basic networking terms- Linux basics (novice level)- Android / iOS general interface and features knowledge- Cloud Infrastructure knowledgeWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 3 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet billsCONDITIONS


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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