**About this outstanding opportunity!
**:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark.
When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.
This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
Are you in?
Come, and be where it begins.
Come, and be where it begins.
**Job Summary**:
Our Exciting Opportunity.
We are now looking for an IT Engineer that will provide technical service and support to our customer.
This is an installation and incident management role where the primary responsibility is to handle installations and incidents raised for in production client equipment and recording all information regarding active orders as per the documented processes..The IT Engineer is responsible for supporting the installation process and tracking and resolving all assigned incidents through effective decision making and problem-solving skills.
Engineer will also be responsible for ensuring clear and concise communication with the customer regarding their order deliveries.
The successful job applicant will present himself/herself in an extremely professional, competent manner, be highly organized, and possess strong communication and interpersonal skills.
The Service support specialist is expected to provide these services with independence, demonstrating experience and ability in multiple disciplines within IT.
**You will**:
We enable millions of simultaneous connected mobile users while handling traffic from IoT to 4K video in Gbit speeds.
BDGS will become the partner of choice of Telecom operators using the latest technologies in cloud and automation to manage complexity so the ambitious can differentiate with TCO efficient solutions for programmable 4G and 5G networks, automated operations and digital engagements.
To accomplish this our products must deliver super-high numbers in terms of capacity, bit rates, simultaneous users and a lot of other key characteristics needed for the latest and future generations of both 5G and 4G mobile networks.
We must also deliver tools that can accurately predict what network setup is needed to deliver the needed capacity to our customers.
Work as a team member, providing support to colleagues as and when required.
Able to react to change productively and handle other essential task as assigned.
Share new solutions with the group as part of "Sharing Best Practices"
**Responsibilities**:
- Document all Incidents and Service Request in the Ticketing System with appropriate details of the user.
- Ensure that all detailed required (including Mandatory fields) for the issue are documented in the Ticketing system.
- Work with the Internal Teams to ensure that the users' issues are fixed in a timely manner.
- Provide support and resolve problems to the end user's satisfaction
- Monitor and respond quickly and effectively to requests received as per the SLA defined in the process.
- Monitor Service Desk for tickets assigned to the queue and process first - in first - out based on priority
- Document internal procedures
- Assist with on boarding of new users
- Co-ordinate with team members in identifying new solutions for existing and unresolved issues.
- Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholders
- Report all issues that needs attention from the Ticketing system.
- Willing to work in shifts in a 24/7 support team
**To be successful in the role you must have**:
- Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom or software development) or University graduate (Computer Science, Cybernetics or similar)
- Intermediate communication English skills
- Minimum years of experience: At least 1 or two years on Service Desk or Customer Service.
- Knowledge sharing and collaboration skills.
- Team Work skills, Working with people.
- Follow instructions & procedures and propose process improvements.
- Excel Intermediate or advance skills.
**What´s in it for you?
**
Here at Ericsson, our culture is built on over a century of fearless decisions.
With us, you will no longer be dreaming of what the future holds - you will be redefining it.
You won't develop for the status quo, but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company !
Where your chance to create an impact is endless.
**Benefits**:
- Contract type: full time;
- 10 vacatio