Service Desk Trilingüe

SERVICE DESK AGENTDESCRIPTION:Speaks Portuguese- Ticket handling: Problem resolutions through troubleshooting or transfer documentation- Callback: where the procedure so indicates- Backlog management- Chat management: ticket registration- Web ticket management: ticket registrationSkillset needed to apply:- English Proficiency (Advanced)- Portuguese Proficiency (Intermediate-Advanced)- Recent Tech-Support Call Center experience is a MUST- 24/5 full availability- Temp WFH & On-site attendance availabilityWORKING CONDITIONS:- Salary: $25,000 gross monthly pesos- Benefits of law and superiors- Location: Col. Lagrange, San Nicolás de los Garza.