Service Management Analyst

At IM Consulting you will work in an environment of innovative solutions and services providing added value for our clients.You will participate in the transformation of businesses working with a team of professionals.Who are we looking for? We have in mind people with a passion for technology, who are enthusiastic for knowledge and to grow, reliable professionals in who can place our trust, by joining a team loyal to the purpose of the organization.How could you contribute and what would be your main goals?By ensuring customer satisfaction in every project delivered. Delivery of the project on time and with the expected quality.Required Skills/Abilities:- Excellent verbal and written communication skills.- Customer service skills.- Excellent time management skills with a proven ability to meet deadlines.- Strong analytical and problem-solving skills.- Strong process skills (manage escalation support, etc)- Ability to prioritize tasks and to delegate them when appropriate.- Proficient with Microsoft Office Suite or related software.Education and Experience:- Cross Engineering diploma or equivalent- Helpdesk or customer service experience credentials- ITIL certification (desired)**Responsibilities**:- Oversees the daily workflow of DTP process and follow up with VCoEs- Design and implement Service Management KPIs and Dashboards- Ensure Service Delivery organizations (BRMs, VCOEs) monitor and followup on open delivery items- Triage special requirements from business between Service Management platform and Delivery Organizations- Provides constructive and timely performance indicatos- Communicate and interact with VMaaS (Vendor Management team) to enable operative activitiesTipo de puesto: Tiempo completo, Por obra o tiempo determinadoHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de puntualidadIdioma:- Inglés (Obligatorio)