Posted Tuesday, October 15, 2024 at 11:00 PMTrustwave is a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can't and respond quicker than others can to protect against the devastating impacts of cyberattacks. We're a world-class team of cyber consultants, threat hunters and researchers serving clients in 96 countries. At Trustwave, you can learn alongside the best, make a personal impact on a global scale, and solve new challenges every day. Learn more about us at https://www.Trustwave.Com.About the RoleThis position works Monday through Friday, 8:00AM to 5:00PM Pacific Time.The Service Management Analyst will have responsibilities for owning, maturing, training, and implementing ITIL processes in a Managed Security Services organization. Within the ServiceNow platform focusing on developing automation to improve or replace existing processes and procedures to be more efficient and productive. Our mission is to improve quality of Service Delivery of our Managed Security Services organization.Skills and ExperienceExperience with ITIL process and implementationExperience with processes designing and writing skillsExperience in ServiceNowExperience in Incident, Change, Problem and Major Incident ManagementMeet with and provide technical assistance to stakeholdersAnalysis and documentation of current environment and the development of business cases to support overall efficiency of organization Managed Support Service systems and operationsSoft SkillsSelf-managed, but team orientedFocus on business prioritiesInterpersonal skillsExcellent analytical thinking and problem-solving skillsStrong project management skills and detail orientedProactive – Anticipate risks or issues and communicate themEducation:A high school diploma or equivalent is required; a college or universitydegree is a plusThis is a remote opportunity open to anyone legally authorized to work in Mexico. Guided by our flexible workplace philosophy, Moments That Matter, people gather in the office when in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.#J-18808-Ljbffr