.**Who We Are**In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.**What **You'll** Do**The Service Management team at ThousandEyes plays a crucial role in ensuring SaaS Access and Operational Continuity, enhancing the productivity of our employees. Our mission is to establish and maintain efficient processes and its execution for managing services, licenses and accounts controlling access to organizational resources. The team provides a seamless experience for all members of the ThousandEyes organization from day one.We are in search of a dynamic engineer with a background in professional services or customer experience to help us elevate the execution across our entire business unit. As the Service Management Engineer, you'll be empowered to shape your team and play a pivotal role in steering the technical direction, ensuring the seamless onboarding and management of our SaaS portfolio. We're looking for someone who is customer-focused, with a proven track record of excellence in delivery and strong collaborative skills.- Our Service Management engineers excel in working independently, driving best practices, and implementing quality assurance processes. The Service Management team plays a critical role in shaping our security posture and serves as a cornerstone in our compliance and risk management endeavors.As a member of a newly formed team, this is a fantastic chance for individuals to make a substantial impact while influencing the future of the organization. The role emphasizes the importance of collaboration with the broader ThousandEyes and Cisco IT teams to ensure compliance and alignment with the latest technological trends.We are passionate about optimizing our systems and improving the lives of the members of the ThousandEyes organization.**Qualifications**- 4+ years of experience. Master's degree and relevant certifications to this position could be considered as bridging the gap.-- Previous experience within a Professional Services or Customer Experience.-- Experience with Cloud SaaS Management.-- Experience with Change Management solutions (e.G. Jira Service Management, ServiceNow)-- Strategic thinker with the ability to align technical decisions with tactical delivery.-- Excellent communication and interpersonal skills.Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.U.S