Job Description:
- Good presentation, Reporting and Analytical skills
- Ability to understand the business expectations and pain areas and align audits or risk assessment upfront
- Understand, interpret, correlate metrics and drive decisions
- Carryout structured Root cause analysis (RCA) and initiate Corrective and Preventive Action (CAPA)
- Adopting a consulting/collaborative mindset. Collaborative working with multiple teams/stakeholders
- Driving Service Level management with multiple Technical/Non-technical Teams
- Contributing to the review of reports, dashboards and applicable metrics
- Coordinate all configuration management database changes which directly or indirectly impact production services
- Manage weekly and monthly review meetings and provide data metrics to Leadership
- ITIL process management - analyze and design service management processes, research and present best practices, and drive for continuous improvements
- Develop and improve IT Service Management processes and Metrics for Incident, Problem, Change, CMDB and Capacity/Availability management
- Creation and ownership of Service Level Management
- Process Definition and Implementation: Lead the design and development of ITIL/ITSM best practices, processes and tools
- Reporting and Analysis: Independently develop, analyze, manage and publish KPIs/Metrics to be used to measure the effectiveness and efficiency of the ITSM processes
- Maintain familiarity with current and upcoming IT equipment, services, and other developments
- Ensure addition, modification or removal of any IT asset in a standard and controlled manner
- Ensure that CIs are identified, accounted, reported, verified and audited
Manage and maintain the Configuration Management Database (CMDB) to ensure accuracy and integrity of IT assets and configurations. Collaborate with IT teams to integrate data sources and enforce data governance policies. Utilize CMDB tools and best practices to support change management and optimize IT service delivery.
Standard Minimum Requirements
- Education: Bachelor's degree or equivalent years of applicable experience
- Experience: 6 - 9years of applicable experience
- ITIL/SIAM or relevant certification
Language
- The ability to fluently read, write, understand and communicate in English.
Specific Job Posting Content
- Shift: 1 PM to 10 PM IST /2 PM to 11 PM IST
- Support of Process Management (MIM, Incident, Change, Problem, Request, CSI, Knowledge), with specialization in 1 to 2 areas
- Support of Vendor Management, including service level management
ATTENTION: Current Alcon Employee/Contingent Worker
- Find Jobs for Employees
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
