Service Management Ssr

DEINTEC es una empresa de consultoría 100% Mexicana, especializada en Tecnología Informática que está en la búsqueda de los más talentosas y apasionadas personas en IT.

¡Descubre a continuación la vacante que tenemos para ti!

**Service Level Management Specialist SSR**
- Escolaridad: Carrera en computación o afín
- Disponibilidad: Inmediata
- Idioma: Inglés CONVERSACIONAL
- Experiência mínima: +1 years
- Tiempo: Indeterminado

**Summary**:
The service level manager's primary function is to define and negotiate service offerings between the service provider and the customer for digitalized services according to the services in Service Catalog for finance, accounting and HR for CEMEX.

**Responsibilities**:

- Develop a set of thresholds and parameters to control workflows in Service Now
- Define and elaborate key business metrics to drive efforts to VCoEs
- SLA definition for new digitalized workflows
- Define and negotiate SLAs new scope and conciliate between vendors and internal CX areas.

**Requirements**:

- Bachelor's Degree in Computer Science, Business or related.
- Experienced in definition of business Services and technology.
- ITIL foundation (v3/v4) required.
- Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.
- Ability to prioritize the development of high-performance teams driven by customer service and teamwork.

**We Offer**
- Law Benefits
- Salary based on your experience.
- Professional Development in different industries and multicultural environments to contribute to build and consolidate your career.
- 2 floating days
- Monday to friday
- Hybrid Nuevo León
- 100% Nómina
- Tiempo: Determinado con probabilidad de extensión

**Salary**: Up to $40,000.00 per month

Work Location: In person