**About the Organization**:Nortwest College was founded in 2007 and has had thousands of students who have passed out over the last 15 years. With more than 15 nationally recognized programs in domains like Business, IT, Cyber Security, Telecommunications, Hospitality, Carpentry, Tiling, Painting, Building & Construction, Project Management, Nortwest Education has 7 training facilities across Sydney and Adelaide. Nortwest is looking for dynamic professionals looking to be a part of a growing organization. [21]**Position Overview**:As a Customer Service Manager, you will play a pivotal role in ensuring exceptional support and service to our external partners and internal teams and students. You will be the central point of contact, responsible for facilitating seamless communication and collaboration between various stakeholders. If you are a proactive, customer-focused individual with strong organizational and communication skills, we encourage you to apply.**Key Responsibilities**:1. **Stakeholder Liaison**: Act as the primary liaison between internal teams (admissions, student support staff, business development managers, management) and external partners (career counsellors, agents) to facilitate effective communication and cooperation.2. **Customer Support**: Provide top-notch assistance to customers, addressing inquiries, concerns, and requests promptly and professionally. Ensure a positive experience throughout their association with the college.3. **Problem Resolution**: Proactively identify and resolve issues, conflicts, or challenges that may arise between stakeholders, ensuring smooth operations and mínimal disruptions.4. **Communication**:Develop and maintain clear communication channels, ensuring that all relevant parties are informed of important updates, changes, and developments.5. **Collaboration**:Foster collaboration and synergy among different departments and external partners to enhance the overall quality of services provided to students.6. **Data Management**: Maintain accurate records of interactions, feedback, and communications to track progress and identify areas for improvement.**Skills and Qualifications**:1. Bachelor's degree in a related field.2. Proven experience in a customer service or stakeholder management role, preferably in the education sector.3. Exceptional interpersonal and communication skills, both written and verbal.4. Strong problem-solving abilities and a proactive approach to conflict resolution.5. High level of organization and attention to detail.6. Ability to work collaboratively in a diverse, team-oriented environment.7. Ability to utilize computer technology for communication, data gathering and reporting activities**Salary**: $14,449.00 - $15,481.07 per month**Experience**:- in the Education sector: 3 years (preferred)**Language**:- English and Spanish (preferred)