Service Now Operations Engineer

.**ABOUT ASTRAZENECA**AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.**ABOUT OUR IT TEAM**It's a dynamic and results-oriented environment to work in - but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.**ABOUT THE ROLE**ServiceNow Consultant is responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident related to the project they are responsible for, meet the MTTR and SLA requirements of the organization, ensure that the Incident, are fixed within the required SLAs and ensure highest customer satisfaction