**Service Operation Agent Role Overview**The Service Operation Agent plays a critical role in bridging customers and the sales team, ensuring customer satisfaction and effective communication throughout the order process. The position requires managing customer orders, coordinating with internal teams, and ensuring timely product delivery.Key Responsibilities- **Logistics Coordination**: Collaborate with logistics and planning departments to verify shipping dates, request quotes from providers, and ensure orders are dispatched on time. Handle shipping transfers (IBT) between warehouses and address any delays.- **Reporting & Analysis**: Generate internal reports, such as shipping statuses, credit reports, and price list updates. Analyze customer accounts to identify potential areas for improvement.- **Customer Support**: Manage customer complaints by issuing RTS & RMA numbers, correcting errors, and submitting credit requests. Coordinate with account specialists and sales representatives to resolve inventory issues and manage early buy programs.- **Backup Support**: Assist colleagues during high-volume periods and provide coverage during absences. Schedule meetings with key customers and update price lists as needed.**Requirements**:- **Languages**: Fluent in English (95% spoken and written), with French proficiency as a plus, particularly for interactions with Quebec-based customers.- **Technical Skills**:- Advanced Excel skills (VLOOKUP, pivot tables).- Experience with Salesforce or similar CRM platforms.- Familiarity with ERP systems.- **Experience**:- 3+ years in customer service and order management.- Bachelor's degree is preferred.- **Travel**: Valid U.S. visa and Mexican passport for potential travel to Quebec, up to twice a year.Location & Schedule- **Location**: Parque Industrial Vie Verte Río, Tijuana 3a. Etapa, 22260 Tijuana, B.C.- **Work Schedule**: 6 AM to 4 PMPay: Up to $7,000.00 per weekWork Location: In person