**Job Summary**
- This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.
**Responsibilities**
- Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.
- Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
- Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.
- Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.
- Manages escalated customer issues or disputes, collaborating with relevant teams and management to find swift and satisfactory resolutions.
- Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products, services and overall customer experience.
- Contributes to sales forecasting efforts, collaborating with sales and demand planning teams to optimize inventory and resources.
- Prepares materials and reports for sales meetings, ensuring that the sales team has all the necessary information to make informed decisions.
- Supports professional development of junior team members, providing guidance on complex issues, processes, and best practices.
**Education & Experience** Recommended**
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.
**Preferred Certifications**
- Certified Sales Operations Professional (CSOP)
**Knowledge & Skills**
- Account Management
- Accounting
- Billing
- Customer Inquiries
- Customer Relationship Management
- Data Entry
- Digital Transformation
- Finance
- Invoicing
- Marketing
- Merchandise Exchanges
- Merchandise Returns
- Order Management
- Order Management Systems
- Order Processing
- Purchasing
- SAP Applications
- Selling Techniques
- Supply Chain
- Upselling
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
- Works on assignments that are moderately complex in nature and require intermediate problem resolution.
**Disclaimer
