Service Portfolio Analyst

Seniority: SeniorEnglish Level: Intermediate-AdvancedResource Description- The Service Portfolio Analyst acts as Subject Matter Expert (SME) on GES Service Catalog provided in a global and cross-tower organization, ensures that Finance, Accounting and HR Services are well structured and clearly defined to ensure adequate communication amongst service delivery organizations and stakeholders.- Develop and maintain the services and offering within the GES Service Catalog.- Ensure that services are meeting business expectations.- Lead and drive all Continual Service Improvements enhancements to the SPM process and align with Service Now implementations.- Works with Key Stakeholders (VCoEs, BRMs, GPOs) to ensure Services are aligned to business requirements.**Requirements**:- Bachelor's Degree in Computer Science, Business or related.- Experienced in definition of business Services and technology.- ITIL foundation (v3/v4) required.- Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.- Ability to prioritize the development of high-performance teams driven by customer service and teamwork.