.Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.As part of our team, you'll make an immediate, measurable impact on Safeguarding everyday essentials. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.About the role:We are currently seeking a dynamic individual to join our team as Service Project Manager. This pivotal position involves to help us uncover breakthrough solutions and accelerate the pace of innovation, this role is based in Guadalajara or Monterrey, requiring traveling around 40%In this role, you will:Execute service growth plan with the base of our three pillars, Performance, Growth and Efficiency, prioritize and implement service activities to fulfill maintenance contracts and service-level agreements using Priority 1 and Priority 2 policy to speed service on site.Evaluate time and resources required for projects, installations, upgrades, and other technical services.Prepare work reports and monitor the service quality and customer satisfaction progress.Develop technical skills to understand Videojet technology, focus on service team to elevate technical and soft abilities, evaluate FSE performance and maintain 1:1 conversation in a monthly basis, recommend new tools to enhance the capabilities of the technical service team.Develop Virtual Remote Service team using the resources to improve service response and service quality.Provide customer solutions using agile decisions.Listen to internal and external customer needs to stablish Counter Measures and action plans.Lead daily standup meeting with team as needed for detailed cell status, KPI misses and customer issues.Contribute to annual & midyear review process and mentoring.Participate in the interviewing and hiring process.Schedule periodic individual/team meetingsTeam / Talent identification & DevelopmentCoach and mentor team of 15-16 technicians to reduce response time, reduce repeat calls, manage inventory, remove hurdles to daily operations, raise expectations and performance of each technician and promote collaborationMotivational teamwork. Drive a cohesive cross-functional work atmosphere with positive demeanor. Increase field morale and expectationsFinancial management. Includes revenue growth, expense management, inventory turns