Service Quality Manager

We are looking for an energetic, driven, and detail-oriented Service Quality Manager. Our Service Quality Manager plays a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele. To be a successful travel coordinator, you should have a passion for travel and a desire to inspire others to make their travel dreams come true.RESPONSIBILITIESSupport in writing emails to clientsResearch destination, culinary, and activity recommendationsCorrespond with suppliers to coordinate curated travel arrangementsCreate and keep client travel documents and invoices updatedComplete travel arrangements for clients with air, hotel, car, and other ground transportation vendors at the lowest possible fares, utilizing preferred vendors to minimize expenseParticipate fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.KNOWLEDGE, SKILLS, & QUALIFICATIONSDegree in Marketing, Hospitality, Travel & Tourism or Business a plusRelated travel experience and industry knowledge is essentialA passion for travelHighly organized with a strong attention to detailSelf-driven in an autonomous, remote environmentAbility to set goals and develop achievable timelines to hit themAbility to speak multiple languages will be highly regardedREQUIREMENTSA dedicated home work environment, including:A computerCell phoneHigh-speed internetMinimal distractions#J-18808-Ljbffr