.**The company**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.****What you will bring to the team**Service representative to computer equipment of the Toshiba Retail area and OEM with an 80% hardware and 20% software approach. The main activities to be developed are corrective maintenance, preventive, installation, uninstallation and guards always seeking to fulfill the contractual commitments of TGCS customers such as service levels, response times and solution**What you will be doing**:Your typical day as a Toshiba **Service Representative I involve**:- Repair of equipment on site:- Provide solution of tickets assigned by coordination area such as: equipment repair, scheduled maintenance, inventory lifting, operating system loading, opening guards, pre-opening, special events, loss damage assessment, equipment installation, removal and relocation, information retrieval, visits in conjunction with client support and additional activities, that is, all those that are not specified in the contract with the client but, if requested, are supported with prior managerial authorization.- Confirm diagnosis with the second level group and request authorization of spare parts.Realizar solicitud de refacciones y coordinar la entrega.- Receive spare parts and make the change to solve the ticket- Trip to report attention:- Go to the site and generate an accurate diagnosis using the assigned tools, both for hardware and software.- Training, support, system update- Return of parts:- Correctly identify damaged parts to request collection- Follow up on returned spare parts until they are unloaded from sub-inventory.- Administrative activities:- Fill out proof of service and, if applicable, additional formats or take photographic evidence, to carry out documentation in the system and be able to terminate the care.- Deliver or send proof of service and additional formats without exceeding 5 days after the closing of the activity.**Naturally To be successful in this role, you must have and know of**- Preferably 1 year experience in handling computer technology, point of sale equipment, printers, monitors, scanners, portable devices, etc
