Service Specialist**Application deadline**:As soon as possible**Workplace**:Hybrid Position**Job Location (Short)**:Cancun, Quintana Roo, Mexico**Contract Type**:Full-Time**Employment Type**:RegularAre you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you! Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge?
**What is the job about?**
You will be responsible for maintaining service programs, troubleshooting methodologies for existing products, and ensuring that you constantly demonstrate an understanding of customer needs. Although primarily a technical role, around 40% of the Service Specialist role will involve administrative tasks. You will be working within a functional area or unit, collaborating closely with other members of the team. Overall, this role will be key to ensuring that we continue to deliver innovative services and solutions to our customers.
**Your main responsibilities**:
- Provide technical expertise for after-sales service, troubleshooting pumps and pumping systems, and offering practical solutions and assistance to customers and business partners.
- Maintain and ensure the accuracy of service-related literature.
- Collaborate with product introduction and quality teams to ensure that service-related feedback is incorporated into new product designs and quality initiatives.
- Analyze failure data and report findings to support corrective action activities.
- Develop service-related procedures and work instructions to streamline service processes, ensuring consistency across the global service network.
**Your background**:
We imagine that you have:
- A professional degree in Engineering related to Mechanical, Electrical, Electronics, Industrial Systems, Mechatronics or related field of study.
- Experience in maintenance of electromechanical equipment. Field experience is required.
- Intermediate to advanced level English language skills.
- Experience in providing technical support, product training, and customer service is desirable.
- Good problem-solving skills and attention to detail are essential.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
- Flexible working hours and up to 3 days' additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
**Do you want to learn more?**
If this job sounds appealing, please send your resume by clicking "Apply".
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**We look forward to hearing from you**
**About Grundfos**
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.