Service Technician Ii

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.

**Functional Knowledge**
- Developed skills in a range of processes, procedures, and systems.

**Business Expertise**
- Understanding of how best teams integrate and work together to achieve company goals.

**Impact**
- Impacts a team, by example, through the quality service and information provided.
- Follows standardized procedures and practices and receives moderate supervision and guidance.

**Leadership**
- Has no supervisory responsibilities.
- Manages own workload.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Monitors the equipment to ensure it is operating correctly and reports any malfunctions.
- Ensures troubleshooting issues are identified and communicated.
- Understands and follows Quality Control criteria and procedures.
- Handles set up, installation, and readiness for operation of equipment.
- Reviews all equipment components to ensure quality standards are met.
- Completes all required documentation to keep a record of the equipment maintenance.
- May need to operate a company vehicle in order to service remote devices.
- Performs recommended preventative maintenance.
- Assists and guides Level 1.
- Occasionally performs all tasks from level 1.
- Performs other duties as assigned.
- Complies with all policies and standards.