Servicedesk

**DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!**:**Did you know that Accenture is leading the digital transformation in the World?**:**Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 640,000 employees worldwide.**:**Offer**:- ** Career development according to your profile and interests.**:- ** Work in one of the best companies and feel proud.**:- ** Access to an innovative methodology and tools.**:- ** Direct contact with experts worldwide.**:- ** Use of work schemes and cutting-edge technologies.**:- ** Constant training.**:- ** Work environment based on teamwork and collaboration.**:- ** Participation in International Projects**:**Service Desk Agent, the main role of an agent is take the users calls and provide L1 support, document the tickets and escalate to the appropriate teams.**:**Relevant kills**:- **English advanced level.**:- **Ability to handle calls.**:- **Team work.**:- **IT Technical skills on Win 10, Win 11, MS office o365.**:- **IT Troubleshooting skills on Win 10, Win 11, MS office o365.**:- **SAP basic knowledge.**:- **Basic ITIL knowledge.**:- **Basic SLA knowledge.**:- **Medium SNOW, Remedy ticket system knowledge.**:- **Remote connection tools.**:- **Android, iOS basic knowledge.**:- **Good attitude.**:- **Good Communication skills.**:- **Active Directory basic knowledge.