**Responsibilities**:- Provide first level technical support for employees addressing hardware or software issues.- Install and configure computer systems, software, and peripheral devices.- Identify and learn appropriate software and hardware used by the organization- Diagnose and resolve technical problems, including hardware and software issues, in a timely manner- Perform hardware maintenance, upgrades, and repairs as needed.- Manage and administer Microsoft 365 environments, including configuring and optimizing features such as Exchange Online, SharePoint Online, Teams, OneDrive, and other collaboration tools.- Create, modify, and disable user accounts. Manage user licenses and permissions based on organizational requirements.- Determine the best solution to the reported / observed issue based on the information provided by the employee / system diagnostics and the analysis performed and leveraging the knowledge documentation made available through ServiceNow.- Assist in maintaining and troubleshooting network connectivity issues.- Maintain accurate records of support requests, repairs, and solutions provided- Collaborate with other IT team members to resolve complex technical issues and contribute to ongoing projects.- Follow up with employees to ensure issues have been resolved and SLA expectations are met- Suggest improvements to systems and procedures as part of continuous efficiency gains**About You**- BSc/BA in IT, Computer Science, or relevant field- Bilingual Proficiency - Fluent in both English and Spanish. Exceptional verbal and written communication skills in both languages.- Proven experience as a Microsoft 365 Administrator or similar role.- 3+ years of prior experience in an IT Help Desk, Desktop Support or similar technical role is required- Strong customer service and communication skills essential for interacting with end-usersMonday to FridayTipo de puesto: Tiempo completoSalario: $28,000.00 - $30,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensaExperiência:- IT Help Desk: 3 años (Deseable)- ServiceNow Administration: 3 años (Deseable)- Microsoft 365 Administration: 3 años (Deseable)Idioma:- Inglés Avanzado (Deseable)Lugar de trabajo: Empleo presencial