.Req ID: 123821Remote Position: HybridRegion: AmericasCountry: MexicoState/Province: Nuevo LeonCity: MonterreyGeneral OverviewFunctional Area: Information Technology (ITM)Career Stream: IT Solutions (SOLN)Role: Senior Specialist (SSP)Job Title: Senior Specialist, IT SolutionsJob Code: SSP-ITM-SOLNJob Level: Band 9Direct/Indirect Indicator: IndirectSummaryWe're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps.Detailed DescriptionSolution Design:Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals.Create technical designs, including data models, workflows, and UX.Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security and regulatory standards.Continuously improve and leverage ServiceNow's ITOM module to enhance CMDB data accuracy and Asset Management practices.Application Development:Develop and maintain custom ServiceNow applications using App Engine.Implement complex business logic, integrations, and automation workflows.Code to high quality standards and best practices. Mentor junior developers and establish department best practices.Citizen Developer Enablement:Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications.Provide training and support to citizen developers.Establish governance and best practices for citizen-developed applications.Integration Management:Integrate ServiceNow with external systems and applications.Utilize industry-standard protocols and technologies for seamless data transfer and functionality.Technical Leadership:Provide technical guidance and support to junior developers.Participate in design reviews and code walkthroughs.Stay abreast of the latest ServiceNow technologies and trends to identify opportunities.Stakeholder Management:Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates.Manage user expectations and ensure solution alignment with business objectives.Knowledge/Skills/CompetenciesEducation: Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.Experience:Minimum of 7 years of experience as a ServiceNow Designer or Architect.Proven experience architecting and developing complex ServiceNow solutions using App Engine.Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud)