. Job Description AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company. Here you will experience a fast-paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It's challenging and sometimes demanding, and that's why we love it. ABOUT THE TEAM This role sits within our Enterprise Technology Services (ETS) team who are accountable for all Infrastructure, Security, IT Operations, and all End User Services and technologies. This group will ensure that our IT Services are flawless and secure, and that technology is delivered in an efficient, effective, and agile way, with a solid focus on experience. The ETS ServiceNow team supports and develops the ITSM/ITOM/ITAM modules of ServiceNow. ROLE OVERVIEW As a Junior ServiceNow developer for ITSM, you will be responsible for developing, configuring, and customizing the ITSM modules of ServiceNow according to business requirements. You will be part of an agile development team supporting the ITSM product owners and collaborating with federated ServiceNow technical teams. You will also provide some assistance with ITOM and ITAM modules. KEY RESPONSIBILITIES Development and configuration: Contribute to the development and configuration of ServiceNow modules and applications, ensuring adherence to best practices and established coding standards. Implement business-smart customizations as needed to meet specific requirements. Work with the ETS Technical lead to obtain the necessary approvals.Technical Capability: Deliver clean, efficient, and maintainable code. Perform unit testing and quality control checks to guarantee maximum efficiency and productivity.ServiceNow Administration and support: Troubleshooting technical issues related to ITSM to address and resolve/mitigate incidents and problems. Proactive identification of problems and suggesting areas for improvement.Documentation: Create and maintain comprehensive technical documentation, including design specifications, implementation plans, and user guides.Stakeholder Engagement: Engage with stakeholders, business leaders, and end-users to understand their needs, gather feedback, and continuously improve the ITSM solutions.Training and Knowledge Sharing: Participate and support training sessions and knowledge-sharing activities to empower end-users and internal teams to leverage the ITSM functionality effectively