.**Who we are**Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.So be challenged. Be inspired. Help us make a difference.At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.**_ _****ServiceNow Business Analyst**Zurich's ServiceNow team is recruiting a Business Analyst, who will be reporting to the Head of ServiceNow Business Analysis and Engagement. The successful person will be:- working closely with multiple stakeholders within Zurich Group and operating across the organization,- responding to any business demand engagement for the ServiceNow platform,- assisting with requirements gathering, requirements workshops, document analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis etc. as required to produce specifications, and- responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, programme directors, and developers etc.**Key aspects of the role are**:- Business Needs Identification:- Operates at a functional level in assessing and defining business need and areas for improvement.- Actively seeks out opportunities to enhance and improve in line with strategic goals, proposing potential solutions through research.- Assist in interpreting impact from supplier release notes and actively find opportunity to maximise benefit from new features where applicable.- Business Analysis Planning:- Selects the appropriate analysis approach to a piece of work depending on its complexity, level of risk, known assumptions, constraints, and dependencies.- Support measures to develop and improve implementation and adoption of the ServiceNow platform across the business.- Proficient in scoping and recommending appropriate approaches.- Capable of planning and managing their own activities to meet work and deadlines.- Stakeholder Analysis and Change:- Effectively identifies partners; builds and manages relationships according to individual stakeholder needs and levels of influence.- Contributes to communication plans and change management for project and stakeholders.- Requirements Analysis and Design Definition:- Responsible for requirements management plans including elicitation, approvals, processes, and scope impacts
