Servicenow Business Analyst

.OBJECTIVES/PURPOSE_- _- Ensures business requirements are captured, understood, developed, tested, and delivered to specification- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements- Represents product stakeholders throughout planning, development, and release processes- Works with stakeholders to drive adoption- A_CCOUNTABILITIES_- Gather and analyze requirements from internal customers in form of discussions, workshops, and others- Process and decompose internal customer requirements into specifications and smaller blocks like user stories- Gather and incorporate suggestions from stakeholders into analytical outputs- Maintain and manage changes in documentation and outputs for assigned parts of software- Create and update analytical outputs like software specifications and their components- Review and control internal outputs within the analytical team or chapter- Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis- Prepare reports for the project manager / direct manager and present the results of the analysis- Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards- Uses knowledge of ServiceNow products to shape requirements and increase adoption of licenses capabilities- Performs functional testing- Support planning and estimation of releases- Deliver tasks on time and in the required quality- Use and follow set standards and processes- DIMENSIONS AND ASPECTS_Technical/Functional (Line) Expertise- Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture- Ability to find missing information and coordinate gathering of inputs on his own- Deep knowledge of relevant domains/products/journeys- Confident and skilled at identifying and navigating through roadblocks- Knowledge on BPMN, UML including modeling tools- Certification in business analysis area (CBAP, BCS, other)- Experience in Agile development