Thirdera, a Cognizant Company is looking for highly skilled ServiceNow Business Analyst II to join our LATAM team!
What is Thirdera, a Cognizant Company?
Thirdera, a Cognizant Company is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work.
Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential.
We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW. Who are we looking for? Talented ServiceNow Business Analyst filled with curiosity and passion.
Creative individuals with a global mindset who can think outside of the box, wear different hats and work in multi-functional, multi-cultural teams.
Strong analytical skills and high research, design, documentation, and software modification capabilities throughout the production life cycle. You will work and develop business case scenarios that meet the real customer's need within the scope, time and financial frameworks Performing high-level analysis to determine feasibility of the cost /benefit of project solution and produce required documentation.
Requirements: Bachelor's degree in informatics, Information Systems, Industrial engineering, Process engineering, Administration or similar.
3 - 4 years of previously business analysis experience designing requirements for Software development projects *Required Experience with: Workshops, Demo, Agile/SCRUM/ SAFe sprints, user stories creation *Required Experience working on ServiceNow gathering requirements.
*Required Experience in agile frameworks – Required.
ITIL v3 or 4 Knowledge or certification * Desired Experience on ITSM on ServiceNow- (Remedy, Solarwind, Jira, zendesk, Soho, HP service manager, or any other ITSM tool) Desired Salary Range Welcome to Pay for Performance!
We provide competitive compensation, generous benefits and a professional and culturally diverse work environment.
Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time.
Application and Selection Process A phone screen with our TA team to validate your experience and expectations for new opportunities. A technical test and interview with our Service Delivery professionals to measure your skills. A standard Background and Work Reference Check. If all the above goes well, you will get an offer.
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