Thirdera a Cognizant company is looking for a highly skilled ServiceNow Business Process Consultant with expertise in ITSM and ITOM to join our Latam team!What is Thirdera?Thirdera, a Cognizant Company, is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its limitless potential across the world of work. Our architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and unlock hidden potential. We are ushering in the next era of transformation, digitization, automation, and partner expectation, all with and at the speed of NOW.Who are we looking for?We are seeking a talented Business Process Consultant (BPC) who can represent the department when meeting with business owners, stakeholders, process owners, and managers. The ideal candidate will be analytical and deductive, able to think outside the box, and a team player. They should have a global mindset, strong communication skills, and be a proactive and empathetic problem solver with attention to detail. This role involves delivering workshops and demos and requires expertise in one or more areas.Requirements:Professional in technology areas such as System Engineering, Electronic Engineering, or similar5+ years of experience in process development, management, and improvementExperience working on ServiceNow and gathering requirements Required*Experience working on ITSM on ServiceNow Required*Knowledge & experience in Agile FrameworksExperience preparing and conducting software/process requirement gathering workshops for IT infrastructure projectsCMDB, IT Operations, and Network infrastructure backgroundPrevious experience in the analysis and design of operational, tactical, and strategic indicators (KPIs) of IT operational processes Desired*Prototype/Wireframe design Desired*Advanced Excel skills Required*ITIL V3 or ITIL V4 certification Desired*Scrum Product Owner Certification Required*Certification in COBIT, TOGAF, SIX SIGMA, or LEAN Desired*CSM Required*ITOM Desired*Salary RangeWelcome to Pay for Performance! We provide competitive compensation, generous benefits, and a professional and culturally diverse work environment. Work-life balance is very important to us, so our job opportunities allow for remote working so you can manage your own time.Application and Selection ProcessA phone screen with our TA team to validate your experience and expectations for new opportunities.A technical test and interview with our Service Delivery professionals to measure your skills.A standard background and work reference check.If all the above goes well, you will receive an offer.This is a remote opportunity.#J-18808-Ljbffr