.IntroductionIBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.Your Role and ResponsibilitiesThis includes implementing support for multiple databases, adding support for NoSQL as an alternative document store integrated into the platform, instrumentation of the ServiceNow platform to provide new insight into performance problems.- Data mapping and transformation- Create and maintain dashboards/reports- Utilize best practices for object-oriented and modularized software.- Actively participate in understanding customer problems, determine solutionsRequired Technical and Professional Expertiseexperience in ServiceNow System administration, ITSM, CMDB, Self Service Portal, Service Catalog development- ServiceNow Certified System Administrator (CSA)- Must have handled Platform Upgrade- Ability to support 24*7 support model- Good Communication and Analytical skillsPreferred Technical and Professional ExpertiseServiceNow Certified ITSM Implementation Specialist- Scripting experienceAbout Business UnitTransformation is being transformed — from one-off initiatives to an urgent, purpose-driven imperative. Modern businesses must move ever faster, but also with more empathy and more openness.We believe open ecosystems, open technologies, open innovation and open cultures are the key to opening opportunities and the way forward for modern business and for our world.We want to work together, create together, grow together and rethink what's possible together.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do