Our DXC Modern Workplace services enables customers employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.
We empower a personalized experience that enables employees to work seamlessly and securely.
In this position as a ServiceNow Technical Consultant, you will be part of an innovative team working to develop world-class solutions for customers using the ServiceNow platform.
**About this role - responsibilities**
- _Knowledge over the ServiceNow Platform, implementation of ITOM (CMDB, Discovery, Service Mapping)._
- _ Will be responsible for the implementation of ServiceNow modules; development of Service Catalogs, workflow and customizations in the forms; and support the sys admin team._
- _ Adjustments and development of scripts, rules, and elaboration of ServiceNow procedures documentation._
- _ Management of Incidents, Problems and Changes._
- _ Upgrade version evaluation, performance, access control, license management.
Preparation of reports, homepage and dashboards._
- _ As a technical focal point, will also be responsible for supporting solutions team on preparing technical proposals._
**Mandatory skills**
- _ Knowledge in implementing ServiceNow or similar platforms, in one of the following modules: ITOM, CMDB, Discovery and Service Mapping and/or any other IT Workflows modules._
- _ Knowledge in maintaining ServiceNow platform integrations with other systems such as ERPs, monitoring systems, other ITSM solutions, and etc.
;_
- _ Knowledge of ITIL and agile methodology; _
- _Knowledge in JavaScript,_
- _ CSA certification;_
- _ Fluent in Spanish and Business English;_
**Desirable**:
- _CIS-Disco and/or CIS-SM certification;_
- _ ITIL V3 or 4 Foundations certification_
- _ Knowledge in JavaScript, HTML, CSS, AJAX, Angular, Bootstrap, Jelly Script.
Integration of SOAP, REST web services._
- _ Ability to execute activities operational support on the ServiceNow platform or similar;_
**In addition to the basic qualifications noted above, we find that individuals who are successful in this role have**:
- _ Communication skills and interpersonal relationships in different layers;_
- _ Experience in making presentations / Workshops;_
- _ Have emotional intelligence to deal with the different situations of friction that can occur during a project;_
**Work environment**
- ** This position is remote.