.The ServiceNow Techno-Functional Analyst will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow.This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including day-to-day interactions, data, incident, and issue resolution between HR and Vendors / 3rd party systems.Key DeliverablesUnderstand HR Security business processes and translate them into ServiceNow data, workflows and reporting.Handle specific HR service delivery processes and functionalities in the front-end and backend of ServiceNow case knowledge and portal.Run and deliver reports for KPIs in the HR Shared Service Center.Manage security roles, group assignments and skills for members in the Shared Service Center.Assist with request intake and work with core business stakeholders for routine enhancement requests or defects.Design, develop, troubleshoot, debug, and deploy technical solutions.Support release management, review release summaries, and release readiness documents as needed.Assist HRSD Tech Team with backlog management and design workshops.Perform testing preview to ServiceNow upgrades, enhancements and new implementations.Work with the vendor to ensure requirements effectively support the development and execution of test plans, including test case scenarios.Perform testing as needed in different tenants using test artifacts according to established methodologies and documenting evidence.Translate requirements into design documentation, including, but not limited to, workflows and detailed requirements documents.Support translation needs for HR systems, making sure the content is validated and understandable according to local languages.Contribute to change management and training efforts.Escalate vendor incidents / outage / issues to appropriate CoE owning vendor relationship, as needed.Knowledge of vendor Service Level Agreements.Manage vendor invoice processing as necessary.Desired Behaviors and Attributes:Effective vendor and partner collaboration.Ability to identify and diagnose complex issues.Ability to manage multiple stakeholders.Resourcefulness and ability to find answers quickly.Thorough with responses to inquiries and issues.Excellent organizational skills.Strong attention to detail.Strong customer service focus.Strong communication skills.Highly knowledgeable in the ServiceNow platform.Skilled in facilitating workshops, gathering user requirements and confirming stakeholder sign-off.Capable of managing stakeholder expectations effectively in terms of adherence to standards and delivery dates.Skilled in standard analysis and design techniques such as workflow modeling, use case design, entity relationship diagrams.Skilled with process optimization techniques such as Failure Mode Effect Analysis and Value Stream Mapping