.Search by 'Skills' or 'Keywords' or 'Requisition ID'Search by CountrySelect how often (in days) to receive an alert:Work with usTitle: ServiceNow TSM/TSOM DevelopersRequisition ID: 24569Country/Region: MXJob DescriptionRole PurposeThe purpose of this role is to design, test and maintain software programs for operating systems or applications which need to be deployed at a client end and ensure it meets 100% quality assurance parameters.ResponsibilitiesUnderstand Requirements and Design:Develop software solutions by studying information needs, systems flow, data usage, and work processes.Investigate problem areas following the software development life cycle.Facilitate root cause analysis of system issues.Identify ideas to improve system performance and availability.Analyze client requirements and convert them into feasible designs.Collaborate with functional teams or systems analysts for detailed investigation into software requirements.Consult with project managers to obtain information on software capabilities.Coding and Development:Determine operational feasibility by evaluating analysis, problem definition, requirements, and proposed software.Develop and automate processes for software validation by designing and executing test cases/scenarios.Modify software to fix errors, adapt to new hardware, improve performance, or upgrade interfaces.Analyze information to recommend and plan the installation of new systems or modifications.Ensure that code is error-free and meets testing standards.Prepare reports on programming project specifications, activities, and status.Ensure all codes are raised per the defined norms with clear descriptions.Compile timely and accurate documentation and reports as requested.Coordinate with the team on daily project status and document progress.Provide feedback on usability and serviceability to stakeholders.Status Reporting and Customer Focus:Capture all client requirements and clarifications for quality work.Take regular feedback to ensure smooth and timely delivery.Participate in continuing education and training to remain current on best practices.Consult with engineering staff to evaluate software-hardware interfaces and develop specifications.Document and demonstrate solutions through documentation, flowcharts, and clear code.Document necessary details formally for understanding from client proposal to implementation.Ensure good quality of interaction with customers regarding communication and reporting.Respond timely to customer requests with no complaints.Performance ParametersContinuous Integration, Deployment & Monitoring of Software: 100% error-free onboarding & implementation, throughput %, adherence to schedule.Quality & CSAT: On-time delivery, manage software, troubleshoot queries, customer experience.MIS & Reporting: 100% on-time MIS & report generation.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk