.Job DescriptionZendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are looking for a seasoned Implementation Consultant to join our Professional Services team. As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances. You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. This role requires a blend of product expertise, project management skills, and a passion for relationship building.**Key Responsibilities**:- **Customer Partnership**:Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.- **Product Expertise**:Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.- **Project Management**:Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.- **Communication & Facilitation**:Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle- ** Cross Functional Collaboration**:Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customers Success to ensure project success and alignment across all stakeholders.- **Problem Solving & Flexibility**:Utilize strong problem solving skills to manage risks and adapt to the unique challenges of each projects, ensuring successful outcomes despite varying project requirements.- ** Methodology Advancements**:Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.**Qualifications**:- Proven experience in software implementations, in a customer facing role- Strong project management skills with a track record of on time delivery of projects- Excellent verbal and written communication- Ability to build strong relationships with customers and internal teams- Strong problem solving skills and flexibility to adapt to changing projects and needs- Passion for advancing methodologies and continuous improvement- Ability to travel as needed for customer projects and internal offsites**Where We Work**Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market